About World Tennis Tour Zone | FAQs | ITF
World Tennis Tour Zone Men's World Tennis Tour

Tour Zone is an online membership service (previously known as the IPIN website) that allows players competing in World Tennis sanctioned tournaments to enter, withdraw and manage their competition schedule. 

Men's World Tennis Tour - Tour Zone FAQ

World Tennis Tour Zone provides Tour Calendar & Tournament Information, Tournament Entries, Withdrawals and Acceptance Lists, Player Resources & Notifications and Ranking & World Tennis Number History.

World Tennis Tour players can also access ‘Video on Demand’ and ‘Player Analysis’ services in Tour Zone.

The service is available 24 hours a day, 365 days a year and is available in English, French and Spanish. Read below our Frequently Asked Questions (FAQs) for current or prospective players competing on the Men’s World Tennis Tour. 

Login to Tour Zone

What are the minimum ages players must be to register?

13 years, 11 months, but players may not play professional World Tennis Tour tournaments until they have reached their 14th birthday.

Do I have to pay for the Tour Zone online service?

To compete in World Tennis tournaments players must have a valid World Tennis ID.  The cost of the professional membership is $90.00 USD.

 

To join, visit tourzone.world.tennis and click on the 'Register' option.  All memberships must be paid in advance online during the registration/renewal process.

How can I pay for the registration?

Payment for the membership fee should be completed online using one of the displayed secure online payment methods. You should, in the first instance, contact the online payment provider you chose, and/or your card issuer, in the event of any payment problems.

 

Please note that cash, cheques and bank transfers are not accepted, and we do not take payment at the tournaments.  Please note World Tennis does not store your card details.

When will my World Tennis membership expire?

Your membership is valid for 52 weeks after payment. 

 

A player is capable of renewing their membership when there is 2 months or less left on their existing subscription. When eligible to renew, the option will appear in the Subscriptions tab of the MY PROFILE section in your account.

When will I receive confirmation of my World Tennis ID?

Once payment is processed, you should receive an automated email confirming your payment.  If you have not received this email in your inbox, please check your deleted/junk mail folders.

Please keep this email for your records as it is the only proof/confirmation of payment that will be provided.

Your World Tennis ID will be shown on screen in the MY PROFILE section once logged into your account at tourzone.world.tennis (use your email and password you created to login).

When will I be able to use the Tour Zone online service?

Usually 5 minutes after registering you should be able to login to your account.  You should receive an email after registration, but If not just try logging in with your email and password you created during registration.

 

Players taking out professional membership, will also be required to complete the professional education course and players must use the same email address as used for Tour Zone when logging into World Tennis Academy to complete the course - details will be on screen.

Can I upgrade my membership to include Junior, Beach or Masters Tour Zone membership?

Yes.

 

  • Log into your Tour Zone account
  • Select My Profile
  • Select Subscriptions tab
  • Use the Add Tours button.
    • You can select to add an additional eligible Tour to your membership depending upon your age.

 

Note

An upgrade fee may be required if selecting to add a Tour which has a higher membership fee, for example if choosing to add Professional WTT to an existing Junior/Masters/Beach membership.

 

Upgrades will expire on the same date as the original membership.

How can I renew my Tour Zone account?

If your past membership has expired, you will be prompted to renew the membership during your attempt to log in.

 

If you have an active Tour Zone account:

  • Log into your Tour Zone account
  • Click on My Profile link
  • Select Subscriptions option

 

The renewal option will only show on screen if there is less than 2 months remaining on your current membership.

Payment can only be made online during the renewal process.

I have not received any emails containing information about my World Tennis ID, can I obtain it any other way?

Details are sent out in automated emails, please check your junk mail folders. If you still cannot find the details, contact the Tour you compete on and provide them with details of where you got to in your online registration and please include your full name and email address and, if possible, a screenshot.

Can I change my Tour Zone registered email address?

You can amend the email address linked to your membership once logged into your Tour Zone account and selecting My Profile option.

 

If you no longer have access to the email address to be changed, submit an email to the Tour you compete on to request that World Tennis staff change the registered email for you but please include proof of your ID and clearly state the new email address to be linked to your account.

 

Notes

You cannot change to an email that is already registered to another person or which has been used to start, but not complete, a registration in the past.

 

If the email address linked to your Tour Zone account is ever changed, you must inform the World Tennis Academy so that they can update their records to ensure any completed online courses remain linked to your World Tennis ID.

Contact the academy using https://support.itf-academy.com/support/tickets/new

I am having problems entering or withdrawing online. What should I do?

If you are having problems entering or withdrawing, you must send an email to World Tennis immediately (mens@world.tennis) before the relevant deadline so that we can assist you further.

 

Please include full details:

  • your name
  • tournament name
  • tournament date
  • nature of the issue
  • if possible, screenshot of the issue

 

 

 

Note:

All withdrawals made AFTER the Freeze Deadline must be made online prior to the qualifying sign in deadline of the respective event.

I accidentally applied for the incorrect membership, how can I correct this?

Email the Tour you incorrectly registered/renewed with and explain that you selected the incorrect Tour membership and request a refund (if a fee was paid) and deletion of the membership from your Tour Zone account.

 

Attach to your email a copy of the automated payment confirmation email you received.

  • Juniors: juniors@world.tennis
  • Masters: masters@world.tennis
  • Wheelchair: wheelchair@world.tennis
  • Beach: beach@world.tennis
  • Pro: mens@world.tennis | womens@world.tennis

 

Once you have received confirmation that the incorrect membership has been deleted, you will then be able to log into your Tour Zone account to select the correct Tour membership.

I cannot view all tournaments in a chosen week when trying to enter/withdraw, why?

Please check if any search filters have been applied, such as a specific date range, tournament category, etc.

 

The World Tennis Tour receives tournament applications throughout the year so regular checks of the calendar are advised.

Who should I contact if I have forgotten my Tour Zone login and/or password or have other question?

If you need to reset your password:

  • go to tourzone.world.tennis
  • Select Login
  • Click on Reset Password
    • You can only use the email address currently linked to your Tour Zone account to reset the password

 

If you cannot recall the email address linked to your Tour Zone account, if you provide us with official proof of your ID (passport copy for example) we can help you with either of the following options:

 

Option 1

We can send a reminder of the email address currently linked to your Tour Zone account and if you still have access to that email address you can then use that to reset your password and to log in and renew your membership. Once membership is renewed, you can change this to another email address within the MY PROFILE section of your Tour Zone account if you wish.

 

Option 2

If you want World Tennis staff to update your Tour Zone account with a new email address, clearly state the new email address you would like to use and we can update this for you.

 

 

For any questions/issues relating to Tour Zone membership of any other Tour, please contact them directly:

  • Wheelchair: wheelchair@world.tennis
  • Juniors: juniors@world.tennis
  • Masters: masters@world.tennis
  • Beach: beach@world.tennis