Frequently Asked Questions (FAQs)



Players are asked to read through the following list of the most frequently asked questions by players prior to contacting the ITF as you may find your question has already been answered.

If you find that you still have questions after consulting the information below then please visit the Contact Us section on the website to get in touch.

1. What are the minimum ages players must be to obtain an IPIN?

2. When will my Online Service membership expire?

3. When will I receive an IPIN?

4. I have only registered to use my IPIN on the ITF Junior Circuit (or Senior Circuit), how can I enter into ITF Pro Circuit tournaments?

5. I have registered to use my IPIN on the ITF Pro Circuit. When I log in, I have an option to log into Pro Circuit or Senior Circuit. Why?

6. I have not received any emails containing information about my IPIN, can I obtain it any other way?

7. Can I change my IPIN registered email address?

8. Do I have to pay for the Online Service?

9. How can I pay for the Online Service?

10. I have forgotten my IPIN and/or password after registering for IPIN Membership, how can I get this information?

11. When will I be able to use the Online Service?

12. I am having problems entering or withdrawing online. What should I do?

13. I accidently applied for the incorrect IPIN, how can I correct this?

14. I cannot view all tournaments in a chosen week when trying to enter/withdraw, why?

 

Answers to Frequently Asked Questions

1. What are the minimum ages players must be to obtain an IPIN?

Junior Circuit: 12 yrs 11 months

Pro Circuit: 13 yrs 11 months

Seniors Circuit: 35 yrs

Wheelchair Tennis Tour: No age limit

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2. When will my Online Service membership expire?

Registrations/renewals made during the months of January, February, March, April, May, June, July, August, September or October will expire on 31 December of the same year.

Registrations/renewals made during the months of November or December will expire on 31 December the following year.

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3. When will I receive an IPIN?

It will be sent by automated email to the email address you supplied during the registration process for the Online Service soon after you have completed the entire registration process, including payment.

During the registration process, for players who are not currently in the ITF’s active player database (i.e. have not played in the last two years or have never played before) the application process may take up to ten days, possibly longer during periods when the ITF London Offices are closed.

Please also note that if a player submits their IPIN request after 1700hrs (UK time), the request will not be authorised before 0900hrs (UK time) on the following working day at the earliest.

If you are concerned about the length of time it is taking to process your application, please contact the ITF using the 'Contact Us' link on the website.

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4. I have only registered to use my IPIN on the ITF Junior Circuit or Senior Circuit, how can I enter into ITF Pro Circuit tournaments?

All you need to do is log into your IPIN account as normal, then go to My Profile > Registration Details and select to register for ITF Pro Circuits and pay the appropriate fee. You will then need to log out of your account for about 30 minutes whilst your upgrade request is automatically processed.

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5. I have registered to use my IPIN on the ITF Pro Circuit. When I log in, I have an option to log into Pro Circuit or Junior/Senior Circuit. Why?

Any player of an age to participate in either the Junior Circuit or Senior Circuit will automatically receive access to the Junior Circuit or Senior Circuit IPIN.

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6. I have not received any emails containing information about my IPIN, can I obtain it any other way?

The only way to obtain your IPIN is via email, which is sent to your registered address. If after requesting your IPIN you do not receive any emails from the ITF it is possible that your email account has been set up to filter or delete automated emails from addresses that it does not recognise. Please check your junk mail and deleted mail folders.

Another easy way to ensure you receive emails from the ITF is to add the ipin@itftennis.com email address to your address book. By doing this, any email with the same domain name, i.e. itftennis.com, will be accepted.

Should you still experience problems, please contact the ITF - visit the Contact Us section on the website to get in touch.

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7. Can I change my IPIN registered email address?

Players registered for an IPIN Membership can alter their personal email address whenever they wish by logging onto the IPIN website and providing new information. This is essential to ensure that you continue to receive important emails from the IPIN system.

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8. Do I have to pay for the Online Service?

Players will gain access to the Online Service once they pay their annual IPIN Membership fee. Please ensure that you select the correct Circuit when applying for an IPIN.

The registration fee for ITF Pro Circuit IPIN Membership is as follows:

US$55 for Pro Circuit players (includes Junior or Senior Circuit if players age qualifies them to also compete on those circuits).

This fee will be rising to US$60 for 2014 and will include new memberships made and existing memberships renewed from 1 November 2013.

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9. How can I pay for the Online Service?

Players will get access to the Online Service once they pay for the IPIN Membership fee, which should be paid online. Any problems please select the "Credit Card Problems" link when on the payment screen for further payment options.

Credit card payment will be made online using a secure internet payment service provider. The payment process is the final stage of the registration for an IPIN Membership.

Please note that cheques and bank transfers are not accepted.

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10. I have forgotten my IPIN and/or password after registering for IPIN Membership, how can I get this information?

Players who forget their IPIN and/or password after registering for an IPIN Membership must first check their email inbox and find the emails that got sent to them when they first registered as they contain all the relevant details.

Players that have lost these emails or deleted them by accident may ask for their IPIN and/or password to be reissued online by clicking on the “Forgotten your IPIN/Password?” link on the log-in page. Players will be asked to enter some security details, and if entered correctly their IPIN and new password will be sent directly to their registered email address.

If neither of these options work please contact the ITF by telephone or email and provide the “Answer” to the “Secret Question” set up during the IPIN Membership registration process. On receipt of the correct “Answer”, an email containing a new password and IPIN will be sent to that player’s personal email address.

Players are then permitted to alter their password to a personal choice when they next log in to their IPIN account.

You can also have your IPIN re-sent or a new password sent by emailing a photo ID (such as a passport) to the relevant department, please include details of the email address you wish to be contacted on. All emails will be sent as automated emails so you will need to keep checking your inbox and junk mail folders.

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11. When will I be able to use the Online Service?

The Online Service will be ready to use straight after a player successfully registers for an IPIN Membership. An automated confirmation email will be sent to you.

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12. I am having problems entering or withdrawing online. What should I do?

If you are having problems entering or withdrawing, you must contact the ITF immediately before the relevant deadline so that we can assist you further. You can also fax the entry or withdrawal form to the ITF, again before the relevant deadline. The forms are available on the IPIN website to download in the Rules & Regs section as well as on the Pro Circuit website here.

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13. I accidently applied for the incorrect IPIN, how can I correct this?

If you have selected the wrong IPIN when completing the registration process then please contact the relevant department through the contact us option when logged onto the Online Service who will be able to advise you.

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14. I cannot view all tournaments in a chosen week when trying to enter/withdraw, why?

This is known to only happen when logged in with any device other than a PC (such as an iPad, etc). The Online Service is not yet fully compatible with non-PC devices and as a result problems experienced can include the omission of scroll bars on lists of tournaments. Please log in again using a PC or submit an entry/withdrawal by fax using the appropriate ITF form.

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IPIN REGISTRATION

View a visual guide to the step-by-step process of registering for the Online Service and obtaining your IPIN.