Frequently Asked Questions (FAQs)



Players are asked to read through the following list of the most frequently asked questions by players prior to contacting the ITF as you may find your question has already been answered.

If you find that you still have questions after consulting the information below then please visit the Contact Us section on the website to get in touch.

1. What are the minimum ages players must be to obtain an IPIN?

2. When will my Online Service membership expire?

3. When will I receive an IPIN?

4. I have only registered to use my IPIN on the ITF Junior Circuit, how can I enter into ITF Pro Circuit tournaments?

5. I have registered to use my IPIN on the ITF Pro Circuit. When I log in, I have an option to log into the Pro Circuit and Junior Circuit. Why?

6. I have not received any emails containing information about my IPIN, can I obtain it any other way?

7. Can I change my IPIN registered email address?

8. Do I have to pay for the Online Service?

9. How can I pay for the Online Service?

10. I have forgotten my IPIN and/or password after registering for IPIN Membership, how can I get this information?

11. When will I be able to use the Online Service?

12. I am having problems entering or withdrawing online. What should I do?

13. I accidently applied for the incorrect IPIN, how can I correct this?

Answers to Frequently Asked Questions

1. What are the minimum ages players must be to obtain an IPIN?

Junior Circuit: 12 yrs 11 months

Pro Circuit: 13 yrs 11 months

Seniors Circuit: The year the player turns 35

Wheelchair Tennis Tour: No age limit

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2. When will my Online Service membership expire?

Registrations/renewals made during the months of January, February, March, April, May, June, July, August, September or October will expire on 31 December of the same year.

Registrations/renewals made during the months of November or December will expire on 31 December the following year.

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3. When will I receive an IPIN?

It will be sent to the email address you supplied during the registration process for the Online Service soon after you have completed the entire registration process, including payment.

During the registration process, for players who are not currently in the ITF’s active player database (i.e. have not played in the last two years or have never played before) the application process may take up to ten days, possibly longer during periods when the ITF London Offices are closed.

Please also note that if a player submits their IPIN request after 1700hrs (UK time), the request will not be authorised before 0900hrs (UK time) on the following working day at the earliest.

If you are concerned about the length of time it is taking to process your application, please contact the ITF - visit the Contact Us section on the Junior Circuit website to get in touch.

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4. I have only registered to use my IPIN on the ITF Junior Circuit, how can I enter into ITF Pro Circuit tournaments?

All you need to do is log into your IPIN account as normal, then go to My Profile > Registration Details and select to register for ITF Pro Circuit and pay the appropriate upgrade fee. You will then need to log out of your account for about 30 minutes whilst your upgrade request is automatically processed.

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5. I have registered to use my IPIN on the ITF Pro Circuit. When I log in, I have an option to log into Pro Circuit and Junior Circuit. Why?

Any Pro Circuit registered player of an eligible age to participate on the Junior Circuit will automatically receive access to the Junior Circuit IPIN section.

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6. I have not received any emails containing information about my IPIN , can I obtain it any other way?

The only way to obtain your IPIN is via email, which is sent to your registered address. If after requesting your IPIN you do not receive any emails from the ITF it is possible that your email account has been set up to filter or delete emails from addresses that it does not recognise. You should amend your settings in order to receive these important IPIN emails.

Another easy way to ensure you receive emails from the ITF is to add the ipin@itftennis.com email address to your address book. By doing this, any email with the same domain name, i.e. itftennis.com, will be accepted into your personal inbox.

Should you still experience problems, please contact the ITF - visit the Contact Us section on the website to get in touch.

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7. Can I change my IPIN registered email address?

Players registered for an IPIN Membership can alter their personal email address whenever they wish by logging into their IPIN account and providing new information. This is essential to ensure that you continue to receive important emails from the Junior Circuit.

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8. Do I have to pay for the Online Service?

The Junior Circuit IPIN registration fee is US$40

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9. How can I pay for the Online Service?

Players will get access to the Online Service once they pay for the IPIN Membership fee, which should be paid online. Any problems please select the "Card Problems" link displayed on the payment screen.

Payment made online uses a secure internet payment service provider. The payment process is the final stage of the registration for an IPIN Membership.

Please note that cheques and bank transfers are not accepted.

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10. I have forgotten my IPIN and/or password after registering for IPIN Membership, how can I get this information?

Players who forget their IPIN and/or password after registering for an IPIN Membership must first check their email inbox and find the emails that got sent to them when they first registered as they contain all the relevant details.

Players that have lost these emails or deleted them by accident may ask for their IPIN and/or password to be reissued online by clicking on the “Forgotten your IPIN/Password?” link on the log-in page. Players will be asked to enter some security details, and if entered correctly their IPIN and new password will be sent directly to their registered email address.

If neither of these options work please contact the ITF Junior Circuit and provide the “Answer” to your “Secret Question” you set up during the IPIN Membership registration process. On receipt of the correct “Answer”, an email containing a new password and IPIN will be sent to any specified email address.

Players are then permitted to alter their password to a personal choice when they next log in to their IPIN account.

You can also have your IPIN re-sent or a new password sent by emailing a photo ID (such as a passport) to the Junior Circuit department.

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11. When will I be able to use the Online Service?

The Online Service will be ready to use straight after a player successfully registers for an IPIN Membership and has received email notification of their IPIN.

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12. I am having problems entering or withdrawing online. What should I do?

If you are having problems entering or withdrawing, you must contact the ITF immediately before the relevant deadline so that we can assist you further. You should also submit the entry or withdrawal form to the ITF instead, again before the relevant deadline. The forms are available on the IPIN website to download in the Rules & Regs section as well as on the Junior Circuit website here.

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13. I accidently applied for the incorrect IPIN, how can I correct this?

If you have selected the wrong IPIN when completing the registration process then please contact the relevant department through the contact us link within your IPIN account or on the Junior Circuit website.

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